Terms of service

Last updated: October 2026

These Terms of Service ("Terms") are a contract between you and Versatile S & R, LLC ("Versatile S & R", "we", "us" or "our"), a Maryland limited liability company at 3261 Old Washington Road, STE 2020, Waldorf, MD 20602, USA. They cover your use of versatilesandr.com (the "Site") and every product you buy from us, including custom LED neon signs, neon mirrors, custom rugs and canvas wall art.

Please read them before you order. By placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy and our Shipping Policy. If you don't agree, please don't place an order.

Your rights under local law come first. Nothing in these Terms takes away rights you have under the consumer laws of the place where you live that cannot be waived by contract. If any part of these Terms conflicts with those laws, the law wins for that part.

1. Who can buy

You must be at least 18 years old, or the age of majority where you live, to place an order. If you're younger, a parent or guardian must place the order and agree to these Terms. If you order for a business, you confirm you're allowed to accept these Terms for that business.

2. Orders, prices and payment

Your order is an offer. We accept it when we confirm it by email. We may decline or cancel an order (for example, a suspected fraud, a design we can't produce, or a pricing error). If we cancel after you've paid, we refund you in full.
Prices are in US dollars unless the Site shows another currency at checkout. Prices can change, but the price you pay is the price shown when you placed your order.
Pricing mistakes. If a product was listed at a clearly wrong price, we'll contact you before shipping and let you choose to pay the correct price or cancel for a full refund.
Payment is handled by Shopify Payments and other providers shown at checkout. We never see or store your full card number. If you choose a pay-over-time option such as Klarna, that agreement is between you and that provider.
Sales tax is added where required by law.
International orders. Unless checkout says duties are included, you are the importer and pay any customs duties, import taxes and broker fees charged by your country. If you refuse to pay them and the package is returned to us, we refund the product price minus the original shipping cost and any return-shipping charges we pay.
Disputes with your bank. If something is wrong with your order, please contact us first at info@versatilesandr.com. We can almost always fix it faster than a card dispute can.

3. Custom orders: design, approval and what to expect

Most of our products are made just for you. Here's how that works.

Design proof. For custom neon signs, neon mirrors and custom rugs, we send you a digital mockup ("proof") by email before production. Please check every detail: spelling, wording, font, colors, size, shape and layout.
Changes before approval are free. Ask for as many reasonable changes as you need until the proof is right.
Your approval starts production. When you approve a proof (by email, text or on our Site), we begin making your item. You are responsible for any mistake in a proof you approved, such as a misspelling. Changes after approval may not be possible, or may cost extra if they are.
If you skip the proof. If you order a design you created in our online design tool and choose not to receive a proof, your order is approved as shown in the tool when you check out.
Mockups are illustrations. A mockup shows the design, not an exact photo of the finished item. Your item is handmade or made to order, so small differences are normal and are not defects:
- Neon signs and neon mirrors: finished size may differ by up to 1 inch for every 12 inches of the ordered size. Lettering may be slightly adjusted so the LED tubing can bend safely. Light colors look different on screens, in photos, and in rooms with different lighting.
- Custom rugs: finished size may differ by up to 3%. Yarn colors are matched as closely as possible to your design, but dyed yarn will not exactly match a screen. Very small details, thin lines and small text may be simplified for tufting. Hand-tufted rugs can shed loose fibers at first.
- Canvas wall art: printed colors can differ from your screen. Edges may wrap slightly differently than the preview.
Our right to refuse a design. We may refuse or cancel any order we believe is unlawful, infringes someone else's rights, or is hateful, threatening, obscene or harmful. We don't make famous brand logos, designer logos or patterns, sports team logos, or cartoon and movie characters unless you are the business that owns them (or have its written permission), which we may ask you to prove. Your own business logo is always welcome. If we cancel for any of these reasons, we refund you in full.

4. Production and shipping times

Production and shipping times for each product are listed on its product page and in our Shipping Policy. They begin once payment is received and, for custom items, once you approve your proof.

If we learn we can't ship by the time we told you, we'll email you with a new estimated date and give you the choice to wait or cancel for a full refund. If you cancel, we refund you within 7 business days. This follows the US Federal Trade Commission's mail and internet order rule.

A date you request at checkout (for example, for a party or wedding) is a goal, not a guarantee, unless we confirm it to you in writing.

5. Delivery, damage and lost packages

Shipping address. Please double-check it. We aren't responsible for orders sent to an address you entered incorrectly. We'll help where we can, but re-shipping costs are yours.
Damaged on arrival. If your item arrives damaged, email info@versatilesandr.com within 7 days of delivery with: a short video showing the damage, clear photos of the item, photos of the outside of the box from all sides, and a photo of the shipping label. Keep all packaging until we've resolved your claim. We'll exchange the item for a new one at no cost to you. If we can't make a replacement, we'll refund you instead.
Lost packages. If tracking hasn't updated for 10 business days, or your package is marked as returned or lost, contact us. We'll file a claim with the carrier and send a replacement or refund you once the carrier confirms the loss.
Delivered but missing. Once tracking shows your package was delivered to the address you gave us, we're not responsible for theft after delivery, unless your local law says otherwise. We'll still help you file a claim with the carrier.
Claims sent after these time limits are handled under our Refund Policy and the warranty below.

6. Returns, cancellations and refunds

The full details are in our Refund Policy. In short:

All sales are final. Our products are made to order, so we don't accept returns, exchanges or refunds for change of mind (for example, you no longer want it, it doesn't suit your space, or you prefer a different design).
Cancelling. You can cancel a custom order for a full refund before you approve your design proof. You can cancel any other order for a full refund before production starts. After that, orders can't be cancelled.
What we always make right. We exchange items that arrive damaged (Section 5), have a defect covered by our warranty (Section 7), or don't match the proof you approved or the item you ordered.
Late orders. If we can't ship by the time we told you, you can cancel for a full refund (Section 4).
Your local law. If you live in a country whose law gives you a right to cancel online orders (such as the EU or UK), you keep that right for any item that isn't custom-made or personalized: you can cancel within 14 days of receiving it by emailing us, then return it within 14 days. We refund the product price and standard shipping within 14 days of receiving it back, and you pay the cost of returning it. Custom-made and personalized items are not covered by this right.
Refunds go back to your original payment method, usually within 10 business days of approval.

7. Our limited warranty (guarantee)

We stand behind our work. This written warranty is given by Versatile S & R, LLC and is in addition to any rights you have by law.

Product	What's covered (defects only)	How long
LED neon signs (indoor and outdoor)	The LED lights (tubing), wiring, power adapter, dimmer and controller that stop working under normal use. Cords are not covered.	12 months from delivery
Neon mirrors	The LED lights, wiring, power adapter and dimmer, as above. Cords are not covered.	12 months from delivery

This warranty covers neon signs and neon mirrors only. Custom rugs and canvas wall art are not covered by this warranty. If a rug or canvas arrives damaged, report it within 7 days of delivery as described in Section 5, and we'll exchange it.

The warranty covers defects, meaning problems with how the item was made. It does not cover accidents or damage caused after delivery. When the 12 months end, this warranty ends.

What we'll do: repair the item, replace the faulty part or item, or, if neither is reasonably possible, refund what you paid for the item. We may ask you to try simple troubleshooting (such as swapping the adapter) and to send a video of the problem. If we ask you to return the item, we pay return shipping for valid warranty claims.

Not covered: cords (including cords that are cut, pulled, bent, pinched or chewed); damage from drops, accidents or misuse; outdoor or wet use of an indoor item; damage caused by a power adapter, dimmer or extension we didn't supply; damage caused by hardwiring, cutting or modifying the item (unless we approved it in writing); normal wear, fading from direct sunlight, and the normal size and color differences described in Section 3; and installation or removal costs.

How to claim: email info@versatilesandr.com with your order number, a short description, photos and a video. Keep your order confirmation as proof of purchase.

Your legal rights. Laws in Maryland and many other places give you implied warranties, such as the promise that a product will work as a product of its kind should. We don't exclude or limit those rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and country to country. Customers in the EU, UK, Australia, New Zealand and Canada also have legal guarantees that this warranty doesn't replace. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you're entitled to a replacement or refund for a major failure.

8. Safe use of your products

Please follow these instructions. Ignoring them can cause injury or damage, and damage caused by ignoring them isn't covered by our warranty.

LED neon signs and neon mirrors

For indoor use only, unless you ordered an outdoor (waterproof) version. Even then, the power adapter is not waterproof: keep it indoors and dry.
Use only the power adapter and dimmer we supplied, plugged into a standard outlet for your country.
Turn your sign off when you leave home or go to sleep. Don't leave it on for long periods without anyone around.
Keep signs away from water, sinks, showers, heaters, flammable materials and direct heat. Leave space around the adapter so it can cool.
Don't bend, cut, pull on or hang the sign by its cords. Unplug it before cleaning, and clean with a dry cloth only.
Signs are decorations, not toys. Keep cords and small parts away from young children and pets.
Hardwiring: never wire a sign into your building's electrical system yourself. Hardwiring must be done by a licensed electrician who follows local electrical codes. It is at your own risk, and damage caused by hardwiring isn't covered by our warranty unless we approved it in writing.
Hang signs and mirrors securely using the included hardware, or wall anchors rated for the item's weight. Mirrors with glass must be handled and mounted carefully to avoid breakage.

Custom rugs

Use a non-slip rug pad, especially on hard floors and stairs. Rugs can slide or curl at the edges and cause trips and falls.
For indoor use in dry areas, unless the product page says otherwise.
Some shedding is normal for tufted rugs. Vacuum without a beater bar and spot-clean gently. Don't machine-wash unless the product page says it's washable.

Canvas wall art

Hang using hardware rated for the weight of the piece, and keep it out of direct sunlight and damp rooms to prevent fading and warping.

If you're unsure about anything, email us before installing.

9. Your artwork, logos and photos

You must have the rights. When you send us text, a logo, a photo, artwork or a design ("Your Content"), you promise that you own it or have permission to use it, and that it doesn't break any copyright, trademark, privacy or publicity rights or any law. This includes sports team logos, brand names, cartoon characters, song lyrics, and photos of other people.
People in photos. If Your Content shows another person (for example, a portrait rug), you promise you have that person's permission, or a parent's or guardian's permission for a child.
What you allow us to do. You keep ownership of Your Content. You give us permission to copy, edit, resize and adapt it only as needed to design, make, ship and support your order.
We don't check rights for you. We can't check whether you own Your Content, and we're not responsible if you don't. We may refuse any content we believe may infringe someone's rights, including famous brand logos (Section 3).
If someone makes a claim. If anyone makes a legal claim against us because of Your Content, you agree to cover our reasonable costs, including legal fees, any settlement, and any damages a court awards. See Section 13.
Rights-holders. If you believe something we made or show on our Site uses your work without permission, email info@versatilesandr.com with your contact details, the work, where it appears, and proof that you own it. We'll review it promptly and remove it if appropriate.

10. Photos of your order and reviews

Product photos. We may photograph or film the finished product we made for you, and show it on our Site, social media and ads to show our work. We will not post anything showing a person's face, a child, a full name, a phone number or other private details without your written permission. To ask us not to share photos of your order at all, email info@versatilesandr.com at any time, and we'll stop using new posts and remove existing ones where we can.
Reviews. If you post a review, photo or comment on our Site, you give us a non-exclusive, royalty-free, worldwide permission to display it on our Site and marketing, with your first name and last initial. We don't edit reviews to change their meaning, and we don't remove honest reviews because they're negative. Please don't post anything illegal, abusive, or private about other people.
Ideas and feedback. If you send us suggestions or ideas, we may use them without paying you or keeping them confidential.

11. Our Site and our content

Everything on our Site that we created, including photos, designs, text, logos and the Versatile S & R name, belongs to us or our licensors. You may not copy, sell or reuse it without our written permission.
Designs we create for you are for your personal or business use as the product you bought. You may not resell or mass-produce our designs without our written permission. Your Content stays yours (Section 9).
When using our Site, you agree not to: break any law; upload viruses or harmful code; try to hack, overload or interfere with the Site; scrape or copy data with bots; use someone else's payment method without permission; or harass anyone.
Our Site uses tools and links from other companies (such as payment providers, our design tool, reviews and social media). We're not responsible for those companies' websites or terms.
We work to keep the Site accurate and available, but it may sometimes have errors, typos or downtime. We may fix errors and update the Site at any time. Information on the Site is provided for general information.

12. Limits on our liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, such as lost profits, lost business or lost data, arising from your use of the Site or our products.
To the fullest extent the law allows, our total liability for any claim related to an order is limited to the amount you paid for that order.
These limits do not apply to: death or personal injury caused by our negligence; fraud; anything else that the law where you live doesn't allow us to limit; or the implied warranties and legal guarantees described in Section 7.

13. Your responsibility to us

You agree to cover our reasonable losses and costs, including legal fees, from third-party claims caused by: (a) Your Content (Section 9); (b) your breaking these Terms or the law; or (c) your hardwiring, modifying or misusing a product against our instructions. We'll tell you about any such claim and let you take part in the defense.

14. Things outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, power or internet outages, carrier or customs delays, strikes, pandemics, government actions or supplier shutdowns. If this affects your order, we'll tell you, and you can choose to wait or cancel for a full refund of anything not yet shipped.

15. Text message (SMS) program

Joining. You can sign up for Versatile S & R texts by checking the SMS box at checkout, on a sign-up form or pop-up, or by texting a keyword we advertise. Signing up is never required to buy anything.
What we send. Order and shipping updates, customer-service messages, and, if you agreed to marketing, product news, offers, cart reminders and giveaways. You may get up to 4 marketing messages a week. Order updates may be sent separately.
Costs. Message and data rates may apply. We don't charge for messages.
Stopping. Reply STOP (or STOPALL, QUIT, CANCEL, END, UNSUBSCRIBE or REVOKE) to any message, or tell us any other reasonable way, such as emailing info@versatilesandr.com. We'll confirm with one final text and stop within 10 business days at the latest, and usually right away.
Help. Reply HELP or email info@versatilesandr.com. Our text number is +1 (866) 695-6630.
Your number is private. Phone numbers and text sign-up consent are never sold or shared with third parties for their own marketing. See our Privacy Policy.
Carriers aren't responsible for delayed or undelivered messages. If you change your phone number, please opt out first so the next owner of your old number doesn't get our texts.

16. Disputes and governing law

Talk to us first. Most problems are fixed with one email. Before starting any legal claim, please email info@versatilesandr.com with your name, order number and what you're asking for. We'll both try in good faith to resolve it within 30 days.
Small claims. Either of us may bring a claim in a small claims court that has authority over it.
Governing law. These Terms are governed by the laws of the State of Maryland and applicable US federal law, without regard to conflict-of-law rules.
Courts. Except for small claims, any lawsuit must be brought in the state courts located in Charles County, Maryland, or the federal courts for the District of Maryland, and you and we agree to those courts' authority.
Consumers outside the US. If you live outside the US, you also keep the protection of the mandatory consumer laws of your country, and you may bring a claim in your local courts where your law allows it. EU residents can also use their national consumer dispute services.

17. Changes to these Terms

We may update these Terms from time to time. The version posted when you place an order applies to that order. We'll update the "Last updated" date at the top, and for important changes we'll post a notice on the Site.

18. General

If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a right right away, we haven't given it up. You may not transfer your rights under these Terms without our written consent. We may transfer them to a company that takes over our business, and your rights won't be reduced. These Terms, together with the policies linked above, are the whole agreement between us about your use of the Site and your orders. Headings are for convenience only.

19. Contact us

Business: Versatile S & R, LLC
Address: 3261 Old Washington Road, STE 2020, Waldorf, MD 20602, USA
Email: info@versatilesandr.com
Text: +1 (866) 695-6630
Website: versatilesandr.com/pages/contact