Shipping policy
Last updated: October 2026
Every order is made to order, so your total wait is production time + shipping time. Production starts once your payment is received and, for custom orders, once you approve your design proof.
How long it takes
| Product | Production | Shipping (US) | Typical total (US) |
|---|---|---|---|
| Custom LED neon signs | 3–5 business days | 7–10 business days | 10–15 business days |
| Neon mirrors | 5–10 business days | 7–10 business days | 12–20 business days |
| Custom printed rugs | 10–15 business days (2–3 weeks) | 7–12 business days | 17–27 business days (about 3–6 weeks) |
| Custom hand-tufted rugs | 15–20 business days (3–4 weeks) | 7–12 business days | 22–32 business days (about 4–7 weeks) |
| Canvas wall art | 2–5 business days | 3–8 business days | 5–13 business days |
Business days are Monday to Friday, not counting US holidays. These are estimates. Busy seasons (such as November and December) can add a few days, and we'll tell you if your order will take longer.
If your order will be late
If we can't ship by the time shown above, we'll email you with a new estimated date. You can choose to wait or cancel for a full refund. If you cancel, we'll refund you within 7 business days.
Tracking and photos
When your order ships, we email you a tracking number. For custom neon signs and rugs, we also send a photo of your finished item before it ships whenever possible. You can check your order anytime from your account at versatilesandr.com.
Shipping costs
Shipping costs, and any free-shipping offers, are shown at checkout before you pay.
International orders
- We ship to many countries. International shipping usually takes 10–20 business days after production, and customs can add more time.
- Unless checkout says duties are included, you pay any customs duties, import taxes and broker fees charged by your country. We can't predict these. Check with your local customs office if you're unsure.
- Neon signs and mirrors come with a power plug for your country.
- If you refuse a package or don't pay the duties and it's returned to us, we'll refund the product price minus the original shipping cost and any return-shipping charges.
Address problems
Please check your shipping address carefully. If you notice a mistake, email us right away. We can usually fix it before your order ships. We aren't responsible for orders sent to an incorrect address you entered, and re-shipping costs are yours.
Damaged, lost or missing packages
- Damaged: email us within 7 days of delivery with a video and photos. See our Refund Policy.
- Lost: if tracking hasn't updated for 10 business days, contact us. We'll file a claim with the carrier and send a replacement or refund once the loss is confirmed.
- Marked delivered but missing: check with neighbors and your building's front desk, then contact us within 7 days. We'll help you file a claim with the carrier. Once tracking shows delivery to the address you gave us, we can't replace stolen packages, unless your local law says otherwise.
Questions
Email info@versatilesandr.com.
Versatile S & R, LLC · 3261 Old Washington Road, STE 2020 · Waldorf, MD 20602, USA
