Questions? We've got answers.

It’s a sign made from flexible LED tubing that glows just like old-style glass neon. It’s lighter, safer and uses much less electricity, so you can enjoy it every day without worry.

No. Our signs use LED neon instead of glass tubes. That means they stay cool to the touch, won’t shatter, and are easy to hang.

Flexible LED strips inside soft silicone tubing, mounted on a sturdy acrylic backing. Everything is lightweight and shatter-resistant.

Yes. They run on low voltage, stay cool to the touch, and have no glass or gas inside. They’re safe for homes, businesses, nurseries and kids’ rooms. Just hang your sign out of little hands’ reach, and keep the cord and power adapter where kids and pets can’t pull on them.

Yes. Pick “Outdoor” when you order (+$50) and we’ll build your sign to handle the weather. Indoor signs are free and should stay inside.

LED neon is rated for about 50,000 to 100,000 hours of use. That’s many years of everyday glow.

You can keep it on for hours at a time, like all evening at home or all day at your business. LED neon uses very little electricity. We don’t recommend leaving it on 24/7 or while nobody is home, though. Give it a break each day, for example when you go to bed or leave the house. The remote makes it easy. It’s the safe habit with anything you plug in, and it helps your sign and power adapter last longer.

Our standard widths are 20, 30, 40, 50 and 60 inches. Need something different? Tell us your size and we’ll make it fit your wall.

Think about your wall and how far away people will be. Smaller signs are great above a bed or desk, and bigger signs work best on large walls and in businesses. Your free mockup shows the size so you can decide with confidence.

Blue, light blue, red, orange, yellow, golden yellow, green, purple, hot pink, warm white and cold white. You can also mix colors, or choose RGB so your sign can change colors.

Multi-color means different parts of your sign glow in different colors that stay the same. RGB signs can switch to any color you like with a remote.

Yes. You can set it to one color and leave it there. Changing colors is just an option.

Yes. Lots of customers mix a script font with a bold font. Our design team will make sure they look great together in your mockup.

Clear backing is free and gives a “floating” look on any wall. Any other backing color (black, white, silver mirror or gold mirror) is $30 extra.

Cut to shape follows the outline of your words for a custom look. A rectangle gives a clean, framed look. Both are included at no extra cost.

Yes, we love making logo signs. Upload your logo in our Get a Quote form. We can’t make famous brand or sports team logos unless you own that business.

Your sign, a power adapter with a regular US plug, a black RF dimmer with remote, a wall mount kit (silver standoff screws, wall anchors and cushions) and a ceiling hanging kit. The dimmer, remote and both kits are always free. See them all in Neon Sign 101: Hanging & Big Signs.

Mark the holes, drill, tap in the wall anchors, screw in the standoffs, put the sign on and twist the caps on, then plug in. Our hanging guide shows every step with real photos, plus how to hang from the ceiling. Our warranty doesn’t cover hardwiring, so if you want it wired into the wall, use a licensed electrician.

Signs that are too big to ship safely on one board are built on two or more boards. They hang next to each other, plug together and light up as one sign. See how in our hanging guide.

Unplug it first, then gently wipe it with a soft, dry cloth. Don’t use water or cleaning sprays.

Our neon signs come with CE and RoHS certificates, and the power adapter is UL certified.

It’s a real mirror with custom LED neon lighting built into the design. You get a mirror you can use every day and a glowing piece of art in one.

A neon sign sits on clear or colored backing. A neon mirror has a real reflective mirror, so it works as a mirror and a light at the same time.

Yes. It’s a real, clear mirror that gives you a true reflection.

No. The neon is designed around your mirror, so you can still see yourself clearly.

Gold mirror has a warm, rich glow that feels luxe. Silver mirror is a classic, clean reflection that goes with any room. Both are the same price.

Pick gold for warm, glam spaces and rich colors. Pick silver for a clean, modern look that matches anything.

Yes. Every neon mirror is RGB, so you can pick any color you want.

Yes. The remote that comes with your mirror changes the color, brightness and light effects.

Yes. Just choose indoor or outdoor when you order.

Yes. Every neon mirror is custom. Choose your words, font and style, and we’ll send you a free mockup to approve.

Yes. Upload your logo in our Get a Quote form and we’ll design your mirror around it.

We make many mirror shapes. Tell us the shape you want in the quote form and we’ll show it to you in your free mockup.

Yes. LED neon uses very little power and stays cool, so it’s safe to leave on for hours.

Yes. They’re cool to the touch and perfect for bedrooms, vanities, salons and beauty studios.

Yes. The color-changing light makes great lighting for selfies, videos and content.

It comes with hanging hardware. Hang it on a sturdy wall and plug the adapter into a regular outlet.

Your mirror, a power adapter, a remote and hanging hardware.

Fill out our Get a Quote form with your words, colors and ideas. We’ll email you a free mockup and price within 24-48 hours.

About 5-10 business days to make, then 7-10 business days to ship in the US.

Hand-tufted rugs are made by hand with thick yarn, so they feel plush and the design is raised. Printed rugs are flat and smooth, which is great for detailed pictures and lots of colors.

Choose printed for bold, detailed designs that are easy to care for. Choose hand-tufted for a soft, luxury feel with texture you can see and touch.

Printed rugs are about 1/4 inch thick. Hand-tufted rugs are about 1/2 to 3/4 inch thick, for a plush feel.

Yes. Both kinds are made for everyday use. Hand-tufted rugs feel extra soft and plush under your feet.

Yes. Both kinds are durable. Hand-tufted rugs hold up especially well in busy homes and businesses.

Yes. Logo rugs are great for salons, barbershops, shops, offices and events.

Square rugs from 3x3 ft up to 6x6 ft, keyboard rugs for your desk (45x15, 45x18 or 50x20 cm), or any custom size.

Yes. Tell us the size you need in our Get a Quote form and we’ll include it in your free quote.

We can cut your rug to the shape of your design, or make it a circle, square or heart.

Yes. Upload your logo, photo or artwork and we’ll turn it into a rug.

Yes. Send us your idea, even a rough sketch, and our design team will bring it to life in your free mockup.

The clearer the better. A large, high-quality image works best. For logos, a PDF, AI or EPS file is ideal. We’ll let you know if your file needs work.

We can make something inspired by it, but we can’t copy copyrighted or trademarked designs without permission.

Yes, and we offer bulk pricing. Contact us or fill out the quote form for a custom price.

Yes. We email you a free digital mockup to approve before we start.

About 10-15 business days (2-3 weeks) to make, then 7-12 business days to ship in the US.

About 15-20 business days (3-4 weeks) to make, because each one is tufted by hand. Then 7-12 business days to ship in the US.

Vacuum it often, and blot spills right away with a clean, dry cloth. Don’t scrub. For a deep clean, use a professional rug cleaner.

Printed rugs can come with a rubber backing that grips the floor. For hand-tufted rugs, we suggest a rug pad underneath.

Gallery-wrapped canvas prints. The picture wraps around the sides of the frame, so it looks finished from every angle.

No. Gallery-wrapped canvas is made to hang just as it is.

Common canvas sizes, larger special sizes, or a custom size that fits your wall.

Yes. Tell us your size in our Get a Quote form and we’ll include it in your free quote.

We work hard to match your mockup. Screens show color a little differently, so small changes in shade are normal.

Yes. We can print in full color or black and white, and we can turn a color photo into black and white for you.

Yes. Upload it in our Get a Quote form. JPG, PNG and PDF files all work.

A large, clear photo works best. We check every file and will let you know if it might look blurry before we print.

Yes. Share your idea and our design team will create it for you.

Yes. We can design matching pieces in sizes that look great together.

Yes. We make wall art for offices, salons, shops and restaurants, and we offer bulk pricing.

It comes ready to hang. Use a nail or picture hook that’s strong enough for the size of your canvas.

Gently dust it with a soft, dry cloth. Don’t use water or cleaning sprays on canvas.

About 2-5 business days to make, then 3-8 business days to ship in the US.

Yes. For custom pieces we send a digital proof first, and you can ask for changes until you love it.

Fill out our Get a Quote form with your product, words, colors and size, and upload a logo or photo if you have one. We email you a free mockup and price within 24-48 hours.

Yes. The mockup is free and you don’t have to buy. Nothing is made until you approve your design.

Yes. Ask for changes until you love it. Once you approve it, that design is final, so please double-check the spelling.

Check your spam or junk folder, then add info@versatilesandr.com to your contacts so our emails reach you.

Ready-made designs start right after you pay. Custom designs start after you approve your mockup.

Yes. We offer bulk pricing for multiple pieces. Fill out the quote form or contact us for a custom price.

Yes. At checkout you can split your order into 4 interest-free payments with Shop Pay or Klarna.

Yes. Sign up for our emails and you’ll get 10% off your first order.

It depends on your product. See the timing in each product section above, or read our Shipping Policy for the full chart.

We email you a tracking number as soon as your order ships. For custom neon signs and rugs, we also try to send a photo of your finished piece first.

Use the tracking link in your shipping email, or sign in to your account to see your order.

Yes. International shipping usually takes 10-20 business days after your piece is made. Customs fees in your country are paid by you unless checkout says they’re included.

Email us right away at info@versatilesandr.com. We can usually fix it before your order ships.

We’ll email you a new date. You can choose to wait or cancel for a full refund.

Because every piece is made just for you, all sales are final. You can cancel anytime before you approve your mockup. See our Refund Policy.

Email info@versatilesandr.com within 7 days of delivery with photos and a short video. Once we confirm the damage, we'll exchange it for a new one at no cost to you.

If tracking hasn’t moved in 10 business days, contact us. We’ll file a claim with the carrier and send a replacement or refund once it’s confirmed lost.

Yes, for neon signs and neon mirrors. They have a 12-month warranty on defects in the LED lights, wiring, power adapter and dimmer. Cords aren't covered, and neither are accidents, misuse or installation. Custom rugs and canvas wall art aren't covered by the warranty, but if any order arrives damaged, tell us within 7 days and we'll exchange it.

Chat with us on our website, email info@versatilesandr.com, or use our contact page. We’re online 24/7.